thumbnail
People Skills

Active Listening (PLS01EO)

profile
Instructor

Savvy

Reviews 0 (0 Reviews)

Course Overview

What Will Students Learn?

  1. Define active listening and its key components
  2. Identify ways to become a better listener
  3. Use body language to reflect a positive listening attitude
  4. Understand the difference between sympathy and empathy, and when each is appropriate
  5. Create a listening mindset using framing, positive intent, and focus
  6. Be genuine in your communications
  7. Understand the communication process
  8. Ask questions, probe for information, and use paraphrasing techniques
  9. Build relationships to create an authentic communication experience
  10. Identify common listening problems and solutions

What Topics are Covered?

  1. Defining active listening
  2. Body language basics
  3. Attitude is everything!
  4. Encouraging conversation
  5. Building relationships
  6. Getting over listening roadblocks

Course Content

  • Academy Topics

    • Course Overview

    • Pre-Course Assessment

    • Defining Active Listening

    • What is Active Listening?

    • Identifying Good Listeners

    • Tips for Becoming a Better Listener

    • Pre-Assignment Review

    • Body Language Basics

    • Attitude is Everything!

    • Understanding Sympathy and Empathy

    • Creating the Right Mindset

    • Being Genuine

    • Making Connections

    • Encouraging Conversation

    • What Is Said and What Is Heard

    • Asking Questions

    • Probing Techniques

    • Paraphrasing Techniques

    • Building Relationships

    • Building Common Ground

    • NLP Tips and Tricks

    • Getting Over Listening Roadblocks

    • Recommended Reading List

    • Personal Action Plan

    • Post-Course Assessment

Rp750
  • Lessons 23
  • Enrolled 2
  • Skill Beginner
  • Last Update 07/03/2025