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Marketing and Sales

Business Etiquette: Gaining That Extra Edge (SAM02EO)

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Instructor

Savvy

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Course Overview

What Will Students Learn?

  1. Effective networking, including making introductions, shaking hands, and using business cards appropriately
  2. How to dress appropriately for every business occasion
  3. How to feel comfortable when dining in business and formal situations
  4. How to feel more confident of your business communication in every situation
  5. That extra edge that establishes trust and credibility

What Topics are Covered?

  1. Business etiquette basics
  2. The handshake
  3. Business card etiquette
  4. The skill of making small talk
  5. Do you remember names?
  6. Making that great first impression
  7. Dress for success
  8. Business dining
  9. E-mail and telephone etiquette

Course Content

  • Academy Topics

    • Course Overview

    • Learning Objectives

    • Pre-Assignment

    • Business Etiquette Basics

    • Test Your Business Etiquette

    • The Handshake

    • Business Card Etiquette

    • The Skill of Making Small Talk

    • Do You Remember Names?

    • Making That Great First Impression

    • Dress for Success

    • Dressing the Part

    • Maintaining Your Positive Impression

    • What’s Your Code?

    • Business Dining

    • Seven Hot Tips

    • Demonstration

    • Other Rules

    • E-Mail and Telephone Etiquette

    • Telephone Etiquette

    • Netiquette: Don’t Send and Offend

    • The Power of the Written Word

    • Note Writing Practice

    • Recommended Reading List

    • Personal Action Plan

    • Post Course Assessment

Rp400
  • Lessons 25
  • Skill Beginner
  • Last Update 10/03/2025