thumbnail
People Skills

Dealing With Difficult People (PLS04EO)

profile
Instructor

Savvy

Reviews 0 (0 Reviews)

Course Overview

Will Students Learn? 

  1. Recognize What how your own attitudes and actions affect others. 
  2. Find new and effective techniques for dealing with difficult people. 
  3. Learn some techniques for managing and dealing with anger. 
  4. Develop coping strategies for dealing with difficult people and difficult situations. 

What Topics are Covered? 

  1. Conflict as communication 
  2. Benefits of confrontation  
  3. Preventing problems 
  4. Emotional intelligence 
  5. Getting focused 
  6. Managing anger 
  7. Dealing with problems 
  8. The three-step conflict resolution model  
  9. Practice, practice, practice 
  10. Changing yourself 
  11. Why people do not always do what they are supposed to 
  12. De-stress options to use when things get ugly 

Course Content

  • Academy Topics

    • Course Overview

    • Learning Objectives

    • Pre-Assignment

    • Pre-Course Assessment

    • Conflict as Communication

    • Understanding Conflict

    • Do We Have To Fight?

    • What Is A Conflict?

    • How About Avoidance?

    • Self-Assessment

    • Benefits of Confrontation

    • To Talk Or Not Talk

    • Determining Your Involvement

    • Reciprocal Relationships

    • Making Connections

    • Preventing Problems

    • The Importance of Empathy

    • Dangerous Misconceptions

    • Active Listening

    • Emotional Intelligence

    • The Six Seconds Model

    • Identify Emotions

    • Understand and Manage

    • Use and Communicate

    • Getting Focused

    • Getting to the Heart of the Matter

    • What is Missing?

    • The Three F’s

    • Managing Anger

    • Coping Strategies

    • Dealing with Other People’s Anger

    • Guidelines for Assertive Anger

    • Self-Protective Techniques to Block Criticism

    • Dealing with Problems

    • Dealing With Problems

    • Causes Of Difficult Behavior

    • Making Connections

    • The Three-Step Conflict Resolution Model

    • The Three-Step Model

    • Getting The Hang Of Things

    • Practice, Practice, Practice

    • Making Connections

    • Changing Yourself

    • Negative vs. Positive Interactions

    • Take the Wheel!

    • Dealing with Negative Feelings

    • Why People Do Not Always Do What They Are Supposed To

    • The Big Question

    • De-Stress Options to Use When Things Get Ugly

    • De-Stressing Options

    • General Coping Thoughts When Things Get Messy

    • Personal Action Plan

    • Course Summary

    • Recommended Reading List

    • Post-Course Assessment

Rp750
  • Lessons 53
  • Enrolled 1
  • Skill Beginner
  • Last Update 11/03/2025