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Marketing and Sales

Building Relationships for Success in Sales (SAM01EO)

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Instructor

Savvy

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Course Overview

What Will Students Learn?

  1. Discover the benefits of developing a support network of connections.
  2. Understand how building relationships can help you develop your business base.
  3. Learn how to apply communication techniques to build your network.
  4. The key elements in strong working relationships, and how to put more of these elements in working relationships.
  5. Recognize key interpersonal skills and practice using them

What Topics are Covered?

  1. Focusing on your customer
  2. What influences people in forming relationships?
  3. Disclosure
  4. How to win friends and influence people
  5. Communication skills for relationship selling
  6. Non-verbal messages
  7. Managing the mingling
  8. The handshake
  9. Small talk and networking

Course Content

  • Academy Topics

    • Course Overview

    • Learning Objectives

    • Pre-Assignment

    • Pre-Course Assessment

    • Focusing on Your Customer

    • Customer Focused Selling

    • Understanding Effort vs. Results

    • Considering the Possibilities

    • What Influences People in Forming Relationships?

    • Influences at Work

    • Building Customer Connections

    • Disclosure

    • How to Win Friends and Influence People

    • About Dale Carnegie

    • Carnegie’s Principles

    • Communication Skills for Relationship Selling

    • Active Listening

    • Asking Questions

    • Non-Verbal Messages

    • Managing the Mingling

    • The Handshake

    • Small Talk

    • Networking

    • Organizing Your Network

    • Case Study

    • Recommended Reading List

    • Post-Course Assessment

    • Personal Action Plan

    • Post-Course Assessment

Rp400
  • Lessons 27
  • Skill Beginner
  • Last Update 10/03/2025