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Teamwork

Facilitation Skills (TWK07EO)

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Instructor

Savvy

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Course Overview

What Will Students Learn?

  1. How to distinguish facilitation from instruction and training
  2. How to identify the competencies linked to effective small group facilitation
  3. The difference between content and process
  4. The stages of team development and ways to help teams through each stage
  5. Common process tools to make meetings easier and more productive

What Topics are Covered?

  1. Defining your role and how facilitators work
  2. Establishing ground rules
  3. Content and process
  4. Types of thinking
  5. Dealing with controversial issues and divergent perspectives
  6. Communication skills
  7. Listening for common ground
  8. Common facilitation techniques
  9. Giving effective feedback
  10. The language of facilitation
  11. Dealing with difficult dynamics
  12. Building sustainable agreements
  13. Stages of team development
  14. Analysis tools

Course Content

  • Academy Topics

    • Course Overview

    • Learning Objectives

    • Pre-Assignment

    • Pre-Course Assessment

    • Defining Your Role

    • Facilitation, Training, and Chairing

    • Making Connections

    • How Facilitators Work

    • Key Skills

    • Facilitation Skill Levels

    • Facilitation at a Glance

    • Establishing Ground Rules

    • Ground Rules

    • Content And Process

    • Defining Content and Process

    • Types Of Thinking

    • Divergent Thinking and Convergent Thinking

    • Grey Matters

    • Handling Controversial Issues

    • Handling Controversial Issues

    • No Need for Black and White Thinking

    • Degrees of Support

    • Communication Skills

    • My Shopping List

    • Active Listening

    • Asking Questions

    • Non-Verbal Messages

    • Listening For Common Ground

    • A Common Goal

    • Common Facilitation Techniques

    • Top Techniques

    • Making Connections

    • Providing Effective Feedback

    • Giving Feedback

    • The Feedback Process

    • One Step Further

    • Managing Divergent Perspectives

    • Techniques for Success

    • Facilitation Case Study

    • Case Study

    • Building Agendas

    • Developing an Agenda

    • Dealing With Difficult Dynamics

    • Mix and Match

    • 12 Easy Ways to Intervene

    • Building Sustainable Agreements

    • Defining a Sustainable Agreement

    • Stages Of Team Development

    • The Five Stages

    • Making Connections

    • Analysis Tools

    • SWOT Analysis

    • Personal Action Plan

    • Course Summary

    • Recommended Reading List

    • Post-Course Assessment

Rp750
  • Lessons 54
  • Enrolled 1
  • Skill Beginner
  • Last Update 12/03/2025