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People Skills

Managing Difficult Conversations (PLS06EO)

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Instructor

Savvy

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Course Overview

What Will Students Learn?

  1. How to define their frame of reference
  2. How to establish a positive intent and a desired outcome
  3. Good communication skills
  4. How to draft a script for a difficult conversation
  5. Use specific steps to carry out a difficult conversation
  6. How to access additional resources as required
  7. How to maintain safety in a conversation

What Topics are Covered?

  1. Choosing to have the conversation 
  2. Toolkit for successful conversations
  3. Choosing the time and place
  4. Framework for difficult conversations
  5. Conversation template
  6. Staying safe
  7. Role play practice

Course Content

  • Academy Topics

    • Course Overview

    • Pre-Course Assessment

    • Choosing to Have the Conversation

    • Considering the Consequences

    • Establishing Your Frame of Reference

    • Establishing Positive Intent

    • Identifying the Desired Outcome

    • Toolkit for Successful Conversations

    • Managing Your Body Language

    • Speaking Persuasively

    • Active Listening

    • Asking Questions

    • Probing Techniques

    • Choosing the Time and Place

    • Framework for Difficult Conversations

    • What’s Your Purpose?

    • Steps for a Difficult Conversation

    • Creating a Conversation Template

    • Staying Safe

    • Testing the Waters

    • Recommended Reading List

    • Personal Action Plan

    • Post-Course Assessment

Rp750
  • Lessons 21
  • Enrolled 1
  • Skill Beginner
  • Last Update 03/03/2025